Senior Customer Service Representative (Bilingual Spanish & English)
Careers at VirtualStaffing.com
- Managua
- Permanente
- Tiempo completo
We're looking for dynamic individuals to join our team as Senior Customer Service Representative .Responsibilities:
- Review medical and billing records.
- Verify and update medical records.
- Monitor the status of treatments.
- Prepare a brief summary of treatments for the provider.
- Handle billing and payment details, including health insurance and liens/collection company information.
- Collect medical documents through phone calls or emails.
- Gather documents from clients, such as police reports and hospital bills.
- Organize client document folders.
- Compose demand letters.
- Manage entries in Customer Relationship Management (CRM) software.
- Dispatch documents to insurance companies and healthcare providers.
- File liens.
- Arrange treatment for the client based on their reported injuries.
- Schedule the client for any new procedures or treatments based on the defendant’s coverage.
- Follow up with clients and attorneys for written statements when required by the insurance company.
- Submit demands.
- Draft legal documents for paralegals.
- Inform attorneys of the timeframe and deadlines for case preparation.
- Prepare case summaries and other supporting documents for case preparation.
- Write letters of representation.
- While a Bachelor's degree is preferred, we value a combination of education and relevant professional experience.
- At least 2 years of professional experience in management and coordination.
- Exhibit excellent English oral and written communication skills with a very good English accent.
- Proficient with Microsoft Office applications, including Word, Excel, PowerPoint, and Outlook. Ability to work with databases and navigate online technological platforms.
- Showcase exceptional organizational skills and the ability to multi-task effectively.
- Knowledgeable in business communication and professional in dealings with clients.
- Be detail-oriented, diligent, and flexible, with the ability to handle conflicting time demands and focus on task completion with little direction.
- Demonstrate the ability to work and maintain patience with individuals of various backgrounds and professional competencies.
- Committed to maintaining integrity and confidentiality on behalf of the company, the firm, and its clients.
- Own Laptop or Desktop (8GB RAM, Core i5 or above & Microsoft Office) with an internet connection of at least 10 Mbps.
- Willing to work on Pacific Standard Time (PST) schedule.
- 💰 Competitive Compensation: Earn a salary rate of US $5 - $6 per hour for a full-time commitment of 40 hours per week. We believe in recognizing and valuing your contributions, ensuring you’re rewarded for your hard work.
- 🌟 Thriving Towards Retirement: Build a secure future with our retirement plan, ensuring you’re well-prepared to embark on your next chapter when the time comes.
- 🏥 Health Guardian: Your well-being is our top priority. Enjoy comprehensive health insurance coverage, providing you with peace of mind and access to top-notch medical care in your country*.
- 🚀 Supercharged Wi-Fi Connectivity: Stay connected and productive with a $25 monthly subsidy towards your home Wi-Fi. Power through your tasks with lightning speed and efficiency.
- ✈️ Unleash Your Wanderlust: Take advantage of our generous paid time off (PTO) and paid sick leave policies. Whether it’s exploring new destinations or taking a well-deserved break, we’ve got you covered, ensuring you can recharge and return refreshed.