Join our Team!Our state-of-the-art Call Center is looking to build on our biggest strength: our teammates! We are searching for energetic representatives with GREAT communication skills for various positions: customer service, sales, back office, medical customer service, solar sales, auto parts phone representative, or appointment setter.Must have strong time management, willingness to learn and a desire to have FUN at work. You would be a great fit for our team if you combine superior listening and communication skills with an outgoing personality to build instant rapport so that you can earn monthly bonuses. If you are assertive, like to win and enjoy talking to people to help them see the value in new products, this is the job for you! We provide in-depth training and a pathway to success!We are searching for professional and compassionate patient services representatives with GREAT communication skills. Must have strong time management, willingness to learn, and a desire to have FUN at work. Our client is a large, not-for-profit organization that provides comprehensive primary care and community health services for people living in their area. You would be a great fit for our team if you can combine superior listening and communication skills with a passion for helping people. We provide in-depth training and a pathway to success!Job Duties and ResponsibilitiesOur Medical Appointment Setters are responsible for answering incoming calls from providers, health plans, and members as they relate to appointments, eligibility, benefits, claims, coverage, and authorization of services. This position will also problem-solve and explain programs and procedures to callers and will answer/address claim payment questions with providers. Must be Bilingual in Spanish/English.Responsibilities include:
Consistently use a professional, courteous approach to facilitate communication with patients, providers, and third-party intermediaries.
Schedules appointments and records reasons for visits on the patient notes in the scheduling software system.
Informs patients of any preparation or special requirements for their appointments
Provides travel directions to patients when necessary.
Verifies coverage and benefits through the online process for each appointment.
Identifies deductibles, co-payments, and outstanding balances according to policy communicating the amounts due to the patient and the payment expectations.
Maintains annual goals for registration accuracy, call release status, call handle time, and average department call answer time.
Follows established guidelines for the use and/or disclosure of protected health information.
RequirementsContact Center Experience is a mustMedical Experience is a plusCustomer ServiceStrong English Proficiency RequiredBenefitsPaid trainingHigh Growth / Rewarding EnvironmentCampaign Bonus-2 Days off-Legal BenefitsHiring Now!Job Type: Full-time